At Ideales Resort we stress the importance of privacy and are committed to earning the trust of our Guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this policy Ideales Resort and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the following names: Piscines Ideales and Ideales Spa. The words 'we' and 'Ideales Resort’ do not include third parties involved in the delivery of services, however we have requested such owners and third party suppliers to abide by the terms of our Privacy Protection Policy.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on Guest preferences and usage, when such information is supplied to or recorded by Ideales Resort in the course of transacting business with an individual.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
When making a reservation or using Ideales Resort services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.
Ideales Resort may use the information you provide to send you offers and information about Ideales Resort services. If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to [email protected], using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
We disclose personal information only in these limited circumstances :
Any such disclosure of a Guest's personal information by Ideales Resort to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
You are always free to refuse to provide personal information to us.