Dear valued Guest,
We would like to extend our thanks and gratitude for your continuous loyalty and support throughout the years and particularly during these uncertain times. We have always strived to ensure a safe and welcoming environment for both our Guests and Employees, and now, more than ever, we are determined to protect you and your loved ones to the highest extent.
For this reason, we have immediately complied with all government directives regarding the sanitation of all villas, postponing the opening of the resort. We shall remain vigilant, monitoring and immediately responding to this situation as needed, whilst making every preparation to welcome you back to Ideales Resort.
In more detail, we have taken care of:
• The preparation and updating of incident response guidelines.
• The preparation and updating of Prevention of Spread of Infection plan (POSI).
• The communication of new guidelines and directives by the National Public Health Organization.
• The supply of disposable cleaning and disinfecting materials, with the aim of reducing any likelihood of the coronavirus.
• Developing a cleaning and disinfection programme before the arrival of each Guest based on international sanitation standards with the aim of ensuring continuous cleaning and sanitation in all villas. Providing all villas with disinfectants at the entrance of each villa and carefully cleaning all surfaces with the appointed cleaning material against the spread of COVID-19.
Since Ideales Resort villas are self catering we are happy to discuss with you our Cleaning Service programme so as to let us know if you would be requiring Cleaning Service during your stay. In this way you will check-in in your villa which will be sanitized and nobody from the Cleaning Service will be visiting you throughout your stay. Of course the change of bed linen and towels can be done by the Guests after being delivered from our team. This is an option that can be considered or the Guest can always choose the one day per week Cleaning Service.
Our team is always on standby to assist you with any modification in your travelling plans due to current restrictions and flight changes, as well as any other assistance you may require.
Please feel free to contact us at: [email protected] or at +30 6972804188.
Kefalonia, our beautiful island, will be here well after these challenging times are over, and we are looking forward to welcoming you to Ideales Resort with a healthy, happy smile on our faces, for an amazing holiday experience, just as we always have. Please stay safe until it’s safe to travel again as we are sure that happier times are coming.
Take care, be positive & stay safe!